Terms & Conditions — Jilibet Platform Rules

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you (the "User", "Player", or "Account Holder") and Jilibet (hereinafter "Jilibet", "we", "us", or "the Platform"), accessible at jilibet.casa.

These Terms govern all aspects of your access to and use of the Jilibet platform, including but not limited to account registration, deposit and withdrawal of funds, participation in games and sports betting, and the claiming of promotional bonuses.

By creating an account on jilibet.casa, accessing any portion of the platform, depositing funds, or placing any wager, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms in their entirety, together with our Privacy Policy and Responsible Gambling Policy, all of which are incorporated herein by reference.

Jilibet is an English-language online gambling platform designed specifically for Malaysian players. All services are provided in Malaysian Ringgit (MYR) unless otherwise stated. These Terms are written in English and English shall be the governing language in the event of any ambiguity or dispute arising from translation.

For the purposes of these Terms, the following definitions shall apply:

• "Account" means a registered user account on the Jilibet platform, identified by a unique username and associated with a verified email address and payment method.
• "Balance" means the aggregate of real-money funds held within a User's Account, excluding bonus credits unless explicitly stated.
• "Bonus Funds" means promotional credits awarded by Jilibet, which are subject to separate wagering requirements and may not be directly withdrawn without meeting applicable rollover conditions.
• "Wager" means any bet, stake, or game round placed using real-money or bonus funds on the Jilibet platform.
• "KYC" means Know Your Customer — the identity verification process required to confirm a User's legal identity, age, and payment ownership before withdrawals are processed.
• "Rollover / Wagering Requirement" means the number of times a bonus amount must be wagered in total before any bonus-derived winnings may be withdrawn.
• "Platform" refers to the website, mobile interface, and all associated services accessible at jilibet.casa.
• "Malaysian Payment Methods" refers collectively to FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, Maybank internet banking, CIMB Clicks, Public Bank PBe, and Hong Leong Connect, as supported from time to time.
• "Self-Exclusion" means a voluntary account restriction tool that prevents a User from accessing the Platform for a defined or indefinite period.

To register and maintain an Account on Jilibet, you must satisfy all of the following eligibility requirements:

• You must be at least 21 years of age at the time of registration and at all times during the use of your Account. Jilibet strictly enforces a minimum age of 21 years for all gambling activities on the Platform.
• You must be a natural person — corporate entities, trusts, and partnerships are not eligible to hold Accounts.
• You must not be acting as an agent, intermediary, or nominee on behalf of any third party when registering or using an Account.
• You must not be a current employee, contractor, or immediate family member of an employee or contractor of Jilibet or any of its affiliated service providers.
• You must have the legal capacity to enter into binding contracts in the jurisdiction in which you reside.
• You must not be registered on any self-exclusion list or have previously been banned from the Jilibet platform for breach of these Terms.

Jilibet reserves the right to request age and identity verification at any point during the account lifecycle, including prior to processing any withdrawal regardless of amount. Providing false or misleading information during registration constitutes an immediate and material breach of these Terms.

Each individual is permitted to register and maintain one (1) Account only on the Jilibet Platform. The creation of duplicate accounts — whether under the same or different personal details, email addresses, device identifiers, IP addresses, or payment instruments — is strictly prohibited and constitutes a breach of these Terms.

During registration, you are required to provide accurate, current, and complete information including your full legal name, date of birth, residential address, email address, and a valid contact number. You undertake to keep this information updated at all times.

You are solely responsible for maintaining the confidentiality of your Account login credentials, including your username and password. You agree to:

• Use a strong, unique password not reused across other online services;
• Log out of your Account at the end of each session, particularly on shared or public devices;
• Notify Jilibet immediately if you become aware of any unauthorised access to your Account;
• Not share your credentials with any third party under any circumstances.

Jilibet will not be liable for any loss, damage, or fraudulent transaction resulting from your failure to keep your credentials secure or from voluntary sharing of account access with another person.

All financial transactions on the Jilibet Platform are conducted in Malaysian Ringgit (MYR). No currency conversion fees are applied by Jilibet; however, your bank or e-wallet provider may impose their own fees, which are your sole responsibility.

Deposits: Jilibet supports the following deposit methods, subject to availability: Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Maybank, CIMB, Public Bank, Hong Leong Bank), USDT TRC20, Bitcoin (BTC), Ethereum (ETH), and BNB. Minimum deposit amounts vary by payment method and are displayed at the time of transaction.

Withdrawals: You may withdraw funds from your Account at any time subject to the following conditions:

• Your Account must have completed the KYC verification process;
• The withdrawal amount must not include uncleared bonus funds subject to active wagering requirements;
• The withdrawal method must correspond to a payment instrument registered in your own legal name;
• Withdrawal requests may be subject to internal review for anti-money laundering (AML) compliance purposes;
• Minimum withdrawal amount and processing timelines are published in the Platform's Cashier section and are subject to change with reasonable notice.

Jilibet processes e-wallet withdrawals (Touch 'n Go eWallet, Boost, GrabPay) within minutes for fully verified accounts under normal operating conditions. Bank transfer withdrawals via FPX or DuitNow may take up to one (1) business day. Cryptocurrency withdrawals are typically processed within 15–60 minutes subject to network confirmation times. These timelines are indicative only and are not guaranteed.

Jilibet offers various promotional bonuses from time to time, including welcome bonuses, reload bonuses, cashback offers, referral rewards, and cryptocurrency deposit bonuses. All promotions are subject to the following general conditions, in addition to any promotion-specific terms published alongside the offer:

• All bonuses are subject to a wagering (rollover) requirement that must be satisfied before any bonus-derived winnings may be withdrawn;
• Wagering requirements are clearly stated for each promotion and range from 10x to 35x the bonus amount unless otherwise specified;
• Maximum bet limits apply while bonus funds are active — typically capped at MYR 250–500 per bet or spin. Exceeding this limit may result in cancellation of the bonus and associated winnings;
• Game contribution rates apply — slot games generally contribute 100% of each wager toward rollover; live table games typically contribute 10–20%;
• Bonuses carry an expiry window (typically 7, 14, or 30 days from date of credit). Uncompleted rollover after expiry results in automatic bonus forfeiture;
• Only one welcome bonus may be claimed per Account, per household, and per IP address;
• Jilibet reserves the right to modify, suspend, or cancel any promotion at any time without prior notice, provided that in-progress promotions are honoured to completion.

All wagers placed on the Jilibet Platform are subject to the following general betting rules:

• Once confirmed by the system, bets cannot be cancelled, amended, or reversed by the Player;
• Jilibet reserves the right to void bets placed on events or outcomes affected by technical errors, incomplete or incorrect data feeds, or clearly erroneous odds;
• In the event of a dispute regarding a bet outcome, Jilibet's records shall be the definitive reference point;
• Minimum and maximum stake limits apply per game or market and are displayed at the time of wagering;
• Sports betting odds are subject to change at any time prior to bet acceptance. The odds at the moment of confirmed acceptance are binding;
• Live in-play betting is offered on selected markets. Jilibet reserves the right to suspend in-play markets at any time for operational reasons;
• Game outcomes for all casino products (slots, live dealer, crash games) are determined by certified Random Number Generators (RNG) or by live dealer action in licensed studio environments. Jilibet does not manipulate outcomes.

Jilibet covers Liga Super Malaysia, EPL, AFF Cup, Piala Malaysia, World Cup qualifiers, UFC, and a wide range of other sporting events. Market availability and odds are subject to event scheduling and our operational discretion.

The following activities are strictly prohibited on the Jilibet Platform and may result in immediate account suspension, forfeiture of funds, and referral to relevant authorities:

• Registering more than one Account, or operating an Account on behalf of another person;
• Providing false, misleading, or incomplete information during registration or KYC verification;
• Using automated software, bots, scripts, or artificial intelligence to interact with the Platform;
• Exploiting technical glitches, software errors, or data feed inaccuracies for financial gain;
• Engaging in collusion with other players to gain unfair advantage in poker or other competitive game formats;
• Laundering funds or using the Platform to conceal, transfer, or convert proceeds of criminal activity;
• Making chargebacks or payment reversals with your bank or e-wallet provider after funds have been used on the Platform;
• Accessing the Platform from a jurisdiction where online gambling is explicitly prohibited by local law and you have not obtained any applicable personal exemption or authorisation.

All content on the Jilibet Platform — including but not limited to the website design, graphics, logos, text, software interfaces, game assets, promotional materials, and brand elements — is the exclusive property of Jilibet or its licensed content partners and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform solely for personal entertainment purposes in accordance with these Terms. This licence does not permit you to:

• Copy, reproduce, redistribute, or commercially exploit any Platform content;
• Reverse-engineer, decompile, or attempt to extract source code from any Platform software;
• Use Jilibet's brand, logo, or trademarks in any manner without prior written authorisation;
• Frame or mirror any portion of the Platform on any other website or application.

Any unauthorised use of Jilibet intellectual property may result in Account termination and legal action. All rights not expressly granted are reserved by Jilibet.

To the maximum extent permitted by applicable law, Jilibet shall not be liable for:

• Any loss of profits, revenue, data, or goodwill arising from your use of or inability to access the Platform;
• Interruptions, delays, or errors in Platform availability due to factors outside Jilibet's reasonable control, including but not limited to internet outages, server failures, or telecommunications disruptions;
• Losses resulting from your failure to maintain the confidentiality of your account credentials;
• The accuracy, completeness, or timeliness of sports data, odds, or statistical information displayed on the Platform;
• Any decision you make to wager real money on any game, sport, or event available on the Platform.

Jilibet's total aggregate liability to any User for any claim arising under these Terms shall not exceed the net deposits made by that User in the 30-day period immediately preceding the event giving rise to the claim.

Nothing in these Terms limits liability for death, personal injury, or fraud caused by Jilibet's gross negligence or wilful misconduct.

Jilibet is committed to promoting responsible gambling practices. We provide the following tools to all Account Holders at no cost:

• Deposit Limits: Set daily, weekly, or monthly caps on funded amounts. Lowering a limit takes effect immediately; increases require a 7-day cooling-off period.
• Loss Limits: Cap your losses within a defined time period. When reached, betting access is paused until the period resets.
• Session Time Reminders: Set alerts after 1, 2, or 4 hours of continuous play.
• Self-Exclusion: Voluntarily lock your Account for 30 days, 90 days, 6 months, or permanently by contacting our support team.
• Reality Check: Periodic on-screen reminders of time spent and net session result.

Gambling is for entertainment only and should never be used as a means of generating income or recovering financial losses. If you or someone you know is experiencing gambling-related harm, the following resources are available to Malaysian players:

• Malaysian Responsible Gambling Foundation (MyRF) — national support and counselling organisation
• Talian Kasih 15999 — 24-hour government welfare helpline

For more information on the tools we offer and guidance on recognising problem gambling, please visit our dedicated Responsible Gambling page.

Jilibet reserves the right to modify, update, or replace any part of these Terms at any time. When material changes are made, we will:

• Update the "Last Updated" date at the top of this page;
• Display a prominent notice on the Platform for a minimum of 14 days following the change;
• Send a notification to your registered email address for changes that materially affect your rights or obligations.

Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not accept the amended Terms, you must close your Account and cease use of the Platform prior to the effective date.

Amendments will not apply retroactively to bets already placed or bonuses already claimed and in progress at the time of the change.

These Terms shall be interpreted and governed in accordance with the laws applicable to online gaming platforms operating in the jurisdiction under which Jilibet is licensed. English shall be the governing language of these Terms.

In the event of a dispute between you and Jilibet arising from these Terms or your use of the Platform, you agree to first attempt resolution through our internal complaints process by contacting our customer support team. We aim to acknowledge all formal complaints within 48 hours and resolve them within 14 business days.

If a dispute cannot be resolved through our internal process within 28 days of submission, either party may refer the matter to the relevant external dispute resolution body or competent authority as applicable under the governing jurisdiction.

Jilibet's records, including transaction logs, betting records, and communication archives, shall constitute primary evidence in the resolution of any dispute, subject to the outcome of any applicable independent review.

If you have any questions, concerns, or formal complaints regarding these Terms and Conditions, or regarding any aspect of your Jilibet Account, please contact our support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available directly on the Platform, 24 hours a day, 7 days a week
• Operating Hours: Support agents are active across all Malaysian time zones

When contacting us regarding a formal complaint, please include your Account username, the nature of the issue, the relevant date and time, and any supporting transaction reference numbers. This will allow us to investigate and respond to your matter as efficiently as possible.

For issues specifically relating to responsible gambling tools, self-exclusion requests, or account closure, please mark your communication as urgent and our dedicated Responsible Gambling team will respond as a priority.